Customer Reviews

Very attentive and knowledgeable

Michael Bell

I definitely recommend them. They are competent, honest, good people and reliable. Matt and the mechanics are such great honest people. They were the only ones who allowed my 95 Corvette to be serviced because others didn't work on anything that old. They didn't charge outraged prices and they are fast and reliable. Definitely recommend. They've been in business for a long time for a reason. Places as good as this are hard to find.

Whitnie Young

We have takin vehicles to Ben's auto repair for years now. Didn't realize it's been this long till I seen a past receipt just yesterday from 2015. He's a great person, God fearing, and a great technician. Also Project 44 would love your used vehicles for people with no transportation. They are a great group of people and we love them. ?

sherry christopher

Competent mechanics, friendly staff, Excellent service! Priced right. Thanks Family Car Care for servicing my vehicles for 15 years

Janet capua

Our go-to auto repair shop for our fleet of vehicles! The Family Car Care Team is amazing, honest, affordable. It's a Christian Family Owned small business that Gives Back!

Gary Wilkerson

Leans towards Toyota & Honda type cars. Amazing stories to go with their artwork. Oil changes normal cost. They get the work done quickly.

G Cagle

The excellent manner in which JACKSON GARY performs his duties has not went unnoticed, his initiative and adaptability were persisting tirelessly which means JACKSON GARY is an indefatigable mechanic, one that can work long hours without tiring. I know his applicability of probability were not in question, JACKSON GARY is a definite asset too Family Car Care. Also Fields Ben and Bradley Matt does work at all times expeditiously, this Family Car Care team is delightful, empowering, empathetic, knowledgeable insightful, trusted and respected. These guys work is beyond reproach, wow !!!!!!!!!!!! Thanks Again Family Car Care Team !!!!!!!!!!!!!!

Doug Dancer

Fast, friendly Maintenance shop. We had a vehicle fuel pump fail on us, 2650 km from home. Had us fixed and back on the road within 24 hours. Thanks again!!

Kristi

Great People

c lofton

The most important thing you can say about a business is "Are the people who own and operate this business good and honest people?" And I can 100% say that is the case with this place. I brought my truck in for some minor work and a mistake made by one of the mechanics caused a much larger issue. I was stranded and had to call a tow to come back to the shop and then the repairs were quite extensive. The owner never hesitated to take accountability for the mistake and make it right by covering my tow costs and the extra repairs needed. Because of that honesty and accountability this place will still get my business as other than this mistake they've always done good work at fair prices, no up-selling, just honest work.

Matt Stepp

This Shop was amazing! They are helpful, knowledgeable and their service is A+. I will definitely be referring them to family and friends!

L.T Bre .Bonner

Great staff, friendly and honest, got me up and running in record time

John Mosher

When I say that Family Car care Center is the best, that's an understatement. Service was impecable and the employees are so wonderful. All car care centers should be like this!

Dee Saunders

Always great service! ?

Robert G

Oh my gosh where do I begin? Let's just say they are good people. I will definitely continue to take my vehicles to them. My mother takes her there too.

Danielle Carney

Ben and his crew are amazing. Matt at the front desk is just as sweet as can be. They won't price gouge you.

Melissa Bates

I am from out of town, experienced a vehicle breakdown in Fort Worth, after their closing. Left my vehicle there in front of their shop, overnight with a note, my number, and key in their nightly dropbox. Got a hotel next door. They called me at 7:45 a.m. to pick up my vehicle. Was fixed, up and running before they officially opened at 8:00 a.m. Can't praise this shop enough! Good honest people! Highly recommend!

Jodi P

Very fast turn around and went above and beyond. Love interacting with a professionals in the automotive world! And the mechanic was very personable.

Sterling Kelley

These guys have consistently made sure I've stayed on the road and taking care of me so well I am so grateful for these guys not only are they down the street from me and have offered me rides to and from the shop if I need it but they haven't charged me an arm and a leg they thoroughly diagnose the issues and make sure the problem is solved every time before I pick up the car I won't ever use another shop as long as I live here

James Martin

Been bringing my car here for 20+ years. Good honest reliable service.

CAROL EDGEWORTH

Staff is professional, honest, and does good work in a timely manner! Will always use them from now on.

Pam Longley

Had a flat tire fixed quickly. These guys were great!

Ronald Gonzalez

My family and I had a blow out and we stopped on the side of the road. at first we didn't know what the place was but the men that helped us came out and didn't think twice about helping us they just did it right away, they are a blessing.

Kayliegh Andrade

I was in a jam and needed a quick fix for my tire. They had us in and out in 20 minutes! Great service! I highly recommend!

Jocelyn S

Had my tire pop down the street and pulled in here to get it fixed. Mat was quick and very helpful. Great service.

Joseph R

Friendly, fast service!!

Larry Helcl

Great service

Mary Shelton

A one service here at this place. The do great work and they are located at a great central location. It's very easy to find. The staff is friendly and helpful and honest. I was very impressed by the way that they care for their customers. I highly highly recommend this place for any vehicle repairs.

Reggie Blanchard

These guys are the best!!!! Very professional and honest!!! They won't rip you off and things will be fixed right!!!

wendy brown

They did an Exceptional Front End Alignment job on Our Family Car. The Best Customer Service I've experienced in awhile.

Allen B. Hay

Nobody is better than Ben Fields! A good honest man and car genius.

LyssaErin Kolb

Took my car in for service and they were so helpful!!! Treated me like I was a member of their family. I felt very comfortable and that is VERY important. I needed a part that I had been looking for on my own and was having a difficult time. They found it right away. Even gave me a few tips to help until the part came in. I brought the car back so they could install the part. They even helped me out by installing a blade I had purchased. They ROCK!!! I will definitely be returning!!!

Elaine Smith

Great customer service, very professional and efficient.

Christine Michelle Jaynes

Having an older car, we naturally need some work fairly regularly. I really appreciate having somewhere we can trust! They're very good about telling us what NEEDS to be done and upcoming maintenance things we can expect to help us running smoothly. We will never go anywhere else!

Jennifer Sterling

I never feel like I have to worry after taking my car to Ben! This is the only place I trust with my car - they are consistently reasonably priced, dependable, and complete the work in a timely fashion.

Jennifer Kennedy

Great customer service and fair pricing. Would recommend to a friend!

Mary Nguyen

Fast service and honest workers.

allen morse

If you need any work done this is the place to go! They won't try to take advantage of you and they do honest work. Definitely refreshing to go to a place that won't try to sell you on stuff you don't.

Megan Fields

Great service and super friendly! Highly recommended!

Huagang Zhang

Ben and Matt explain everything very well. They do a great job.

Jay W. Martin

Outstanding service and no run around. Honest and reliable without jacking up the cost. This is the best place to bring your car or truck!

Sarah Howe Miller

We've taken our cars here for quite a few years. Honest information about what's going on with your vehicle and repairs are reasonably priced.

Barbara Heine

Thank you for giving us peace of mind on our under carriage

tehnewblord

Great service

Kim Leaton

Nicest people!!!! Knowledgeable, willing to explain what MUST be fixed now, and what can wait (and how long), and all with what seem to me to be fair prices. I didn't feel like I was being taken advantage of. This will definitely be our new auto repair facility, even though it's not the closest garage for us!!

Holly S

Honest and friendly family owned business that gives back to the community.

Liz Moore

Every person that I talk to that needs care repair or maintenance I tell them to go see Ben. It is so difficult to find a good mechanic that is not going to upsell you on things you don't need. Ben keeps his prices fair and does exceptional work. For this reason he has worked on my cars for the last 15 years, and I would not trust anyone else.

Jason Buzzard

While heading to Waco with a trailer full of horses had a flat on the trailer, to our good fortune we exited off right at Family Car Care Center. Amazing gentlemen changed our tire and got us back on the road. Thank you Ben Fields, manager for an amazing crew with great work ethic.

Chris Busboom

One of the best and most trustworthy mechanics in DFW. Highly recommend this place

Nick Sterling

Great shop! Friendly, reasonable prices and dependable!! Great work!!

Audrey Thomas (It's Audrey)

Been doing business with these guys for years at both locations. I highly recommend this place.

4010djs Productions

Great service

Karl Reigle

Really impressed with Ben and the crew. Rather than just replace the alternator and batteries, they took the time to diagnose and fix the problem one step at a time. Very conscientious, talked me through the options. In the end, it was just the batteries. As a bonus, they taught me how to test the batteries and alternator. Awesome!

Joel Babbitt

We take all of our cars here, fast reliable, HONEST, service. That's hard to find. If we have a car problem, we are taking it straight to Ben and Matt, and the rest of the crew here.

Luke C

Quality service, every time! I was surprised to find their prices were cheaper than the franchise stores too!

Joshua Morrison

Great service, great prices, great staff. Been using this mechanic for over 15 years and have never been disappointed. So glad to have a mechanic we can trust.

Kirk Bolton

A bit expensive.

Dana Taylor

Great service and Wonderful people

Wesley Shelton

Ben is a great guy and knows what he's talking about. He's done work for my dad for years and recently had some major work done on my truck. I wouldn't trust anyone else!

Lance Walton

One of their mechanics was highly recommended from a coworker when he heard me complaining about dealership costs so I thought I would give them a try. They performed the 100k maintenance on my Acura TSX for about half why the dealership quoted. And it's not just that they are cheap. Everyone I have Spoken with is always very nice and polite and they get your work done very quickly as well. I highly recommend them!

Jared Benson (Realtor)

I stopped in today for an oil change. I was greeted warmly and my car was immediately taken care of. The friendly technicians were efficient and completed my oil change quickly and professionally. I will definitely be back in 3000 miles.

Dana Boles

I went to get an oil change and was very impressed with the service. The shop was clean and inviting. The guys took time to look my vehicle over to make sure everything was okay. I was able to get in right away and the service was completed quickly without being rushed. I would recommend Ballard's for their personal touch to service.

Margret Fields

Amazing people!!!! Friendly and helpful. Need your car fixed...this the place to go!!!!

Angelstar Walcott

I WOULD LIKE TO DESCRIBE MY COMPANY'S EXPERIENCE WITH BALLARD SERVICE CENTER. I HAVE BEEN USING THEM FOR ABOUT 10 YEARS FOR BOTH MY COMPANY AND PERSONAL VEHICLES. WE HAVE USED A NUMBER OF OTHER COMPANIES BEFORE THEM AND WERE DISSATISFIED WITH THE OUTCOME. WE CHANGED TO BALLARDS AND HAVE NEVER FOUND THE OWNER OR THE COMPANY ITSELF TRY TO TAKE ADVANTAGE OF US. WE HAVE RECOMMENDED THEM TO OTHER COMPANIES AND PERSONAL FRIENDS, AND THEY HAVE HAD NOTHING BUT PRAISE FOR THE WORK AND PROFESSIONALISM. I HAVE NEVER FOUND FAULT WITH THE OWNER OR THEIR WORK. I AM NOT A RELATIVE , EMPLOYEE, OR A SHILL, IF THAT CROSSES ANYONE'S MIND.

GORDON P

Honest Auto Shop

Outstanding service and no run around. Honest and reliable without jacking up the cost. This is the best place to bring your car or truck!

Sarah M.

Knowledgeable Mechanics

Ben and Matt explain everything very well. They do a great job.

Jay M.

Best Local Auto Shop

If you are looking for a place to receive good quality and kind car service ~ you're in luck ~ you've found the place ~ Family Car Care Center #2 in Fort Worth, TX. These skilled mechanics and fluids guys or grease monkeys (self described) are serious when it comes to getting your vehicle into tip top performance shape.

Misty C.

Honest and Dependable

Great work done by honest mechanics!! I wouldn't trust my car to anyone else. You cannot go wrong with this shop.

Jackie W.

Best Auto Shop

Great people and great service. They are honest people who are only going to do what needs to be done and nothing extra.

Megan F.